Shipping and Delivery

All orders placed online at Fishing for mental health are delivered via Australia Post. You can track the progress of your order from placement through Australia Post via Track My Order.

Reasons for delays to your order

  • Entry of an incorrect or incomplete address during checkout.
  • Incorrect payment information was entered against the order. Please double-check all details at time of checkout as your order will only be created upon receipt of payment.
  • In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the cardholder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to supply product from outside our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
  • If your order is not received within the quoted delivery period please contact us via email. We will generally respond to online enquiries within 24 hours.

Delivery fees

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimise any re-delivery delays and/or fees.